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Hotel Front Desk Agent
Responsibilities
- Welcome guests and ensure a seamless check-in/check-out process.
- Handle guest inquiries and provide excellent customer service.
- Manage reservations and update guest information.
- Address and resolve any guest complaints promptly.
Requirements
- High school diploma or equivalent; hospitality training is a plus.
- Proven experience in customer service or hospitality roles.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle stressful situations calmly.
- Proficiency in hotel management software is preferred.
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