Refund Policy

• 14-day money-back guarantee: Get a full refund within 14 days of purchase if you're not satisfied
• After 14 days:
  • Full refund available if no quota has been used
  • No refund if any quota has been used

• Unused quota is eligible for a full refund at any time
• Used quota is non-refundable
• Quota lost due to service issues will be compensated

We will consider refunds in the following cases:

• Technical issues (service unavailable for 24 consecutive hours or 48 hours within 30 days)
• Billing errors or duplicate charges
• Service functionality significantly differs from description
• Other special circumstances, evaluated by our support team

1. Send a refund request to [email protected] with:
   • Account information
   • Subscription type (Plan/Pay-as-you-go)
   • Purchase date
   • Reason for refund
   • Usage details
2. We'll respond within 1 business day
3. Approved refunds will be processed within 3-5 business days via original payment method

• Violation of Terms of Service
• Enterprise custom services (unless specified in contract)
• Service interruptions due to force majeure
• Malicious or frequent refund requests