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Customer Success Manager
Responsibilities
- Ensure customer satisfaction and retention by providing outstanding service and support.
- Develop strong relationships with customers to understand their needs and ensure successful product adoption.
- Work with other teams to troubleshoot issues and provide solutions.
- Collect customer feedback and collaborate with the product team to improve offerings.
Requirements
- Bachelor's degree in Business, Communications, or a related field.
- Proven experience in customer service or customer success.
- Strong problem-solving, communication, and relationship-building skills.
- Ability to manage multiple accounts and prioritize effectively.
- Experience with CRM software.
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